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Posted on Jul 26, 2017

Ticket Questions & Answers!

VFW2017_Tickets-Questions

Here’s the answers to all the most common questions people ask about tickets, including :

“Where can I buy tickets?”

“I can’t find my confirmation email from when I bought my ticket. Can you look it up for me and email it to me?”

“I bought tickets online. When / where do I pick them up, and what do I need?”

“I bought tickets online but now I can’t go and want to sell them to a third party and have them pick them up at the door instead. Can I do this?”

“I can’t figure out how to change the name on my ticket online. Is there another method?”

“Can I just send the organizer an email telling them to change the name on my ticket for me?”

“I need to sell a ticket. Where can I post about it?”

“I lost my ticket. Can I get a replacement / refund?”

Scroll down for the answers!


“Where can I buy tickets?”

You can buy tickets in store at Deadly Couture, Ultra Love or JQ Clothing. Tickets to the VIP Fetish Cruise are available online only!


“I can’t find my confirmation email from when I bought my ticket. Can you look it up for me and email it to me?”

Sorry, no! We have 300-750 attendees on every day of the festival, and all our staff are beyond busy getting all the events, venues, performances, vendors etc together! If you bought a ticket online and the transaction went through, don’t worry, your tickets will be waiting for you at the venue! If you need to look something up regarding your ticket, you should be able to log on to the website from where you bought it with the email you used, and check your ticket details. Information for doing this should be on the ticketing website!

Note – if you can’t find your confirmation email or e-ticket, have your checked your Spam / Trash / Junk folders? Depending on your email browser’s settings, it may have moved the email there before you had a chance to see it, because it is coming from a third party emailing service. Try looking there!

Even without a ticket confirmation email, if you did indeed buy your tickets online, all you have to do is show up to the event with your ID and credit card needed to claim them, give the front counter people the name on the purchase, and they’ll have a list of all the online purchases ready to check.


“I bought tickets online.  When / where do I pick them up, and what do I need?”

No matter which day is the first day you are arriving to the festival, your tickets will be held for you for pick up at the door of each venue.  We have a dedicated staff member with an itemized list of all the online sales who will issue you your tickets on the spot. Ticket pick up will be under whatever name you used online to make your purchase. It does help to speed up the check-in process if you can bring a printout of your order, or have the e-ticket ready to show on your mobile phone, but it is not required. All you need is your ID and credit card to match your purchase, and we will be able to look you up by name and issue you your tickets!


“I bought tickets online but now I can’t go and want to sell them to a third party and have them pick them up at the door instead. Can I do this?”

Yes, absolutely. You can edit your ticket order to change the name on the ticket. Follow the instructions below – and if you forget the link, just Google something like ‘transfer tickets Eventbrite’ and you’ll the information again.

https://www.eventbrite.com/support/articles/en_US/How_To/how-to-update-your-ticket-registration-information?lg=en_US

Please note that the customer lists are finalized and printed each day at 7 PM, and any online changes after that not admissable at the door. If you need to pass your ticket to another party after this time, follow the method below.

ALTERNATIVE METHOD :

To pick up your tickets, you yourself would need to provide your ID and credit card, matching the name on your purchase. To authorize a third party to pick up your tickets, just send them a photo of these two same pieces of ID, along with a text, email or message of some kind they can show us, stating that you are giving the tickets to them, and we can release the tickets to the new owners, once they arrive at the event.


“I can’t figure out how to change the name on my ticket online. Is there another method?”

Yes, you can just follow the alternative method listed above. Note that you may need to be on a desktop computer to access the full features of the ticketing website. If you are logging onto it through a mobile browser, that may be the reason you are not seeing all the options.


“Can I just send the organizer an email telling them to change the name on my ticket for me?”

No. This is exactly what the third party ticketing company is for, and all the tools are there, along with an alternate off-line method, to either change the name on your ticket order, or authorize a third party to pick up your tickets. Many attendees have done this already with no problems and the features are most definitely all enabled. We are not able to look up personal emails for you at the door, and have to trust attendees to deal with their tickets with the tools and information which is all available online. If you need to send documentation to authorize your third party ticket pickup, please send it to THEM and have them ready to show it at the door. We will not be able to look it up in a personal email sent to any of our team.

“I need to sell a ticket.  Where can I post about it?”

Feel free to post about it at any of these listings :

VFW Facebook Page | Facebook Event Listing | VFW Fetlife Group | Vancouver Events Fetlife Group


“I lost my ticket / pass. Can I get a replacement / refund?”

No. There are NO REFUNDS OR RE-ISSUES for lost tickets or weekend passes. Once you have signed them and they have been issued to you, they are your responsibility from that point on. Treat them like gold!